GENERAL SERVICE CONDITIONS
These General Terms of Service apply to the purchase of the products/services that CÓRDOBA LOCKER sells through the website hosted at the URL HTTPS://CORDOBALOCKER.COM/ to any user.
The identification and contact details of CÓRDOBA LOCKER are as follows:
- Registered address: AV. DR. FLEMING, 8, CÓRDOBA (14001)
- E-mail: info@cordobalocker.com
- Telephone: (+34) 957464916
The purchase of products and/or services offered through the Website implies acceptance of the terms and conditions set out in these General Terms of Service. Therefore, before proceeding with acceptance, please read their content carefully. If you do not accept these General Terms, the purchase of the products/services will not be carried out and, consequently, CÓRDOBA LOCKER will not assume any type of obligation or liability.
When placing a purchase order through the Website, the Customer declares to be over 16 years of age and to have legal capacity to contract the products from the Website.
To place a purchase order, the Customer must follow each of the steps of the purchase procedure provided on the Website.
CÓRDOBA LOCKER reserves the right to modify the content and/or scope of the General Terms of Service at any time, without the need to notify or inform in advance. Therefore, please read their content carefully, as it is the Customer’s responsibility to review the General Terms of Service before purchasing any product from the Website.
CUSTOMER REGISTRATION
To start the purchase procedure for the Website products, the Customer must register in the “Register” section of the Website. In subsequent purchase processes, if the Customer has registered, it will only be necessary to provide their email address and password in the “Login” section. You can review our privacy policy regarding the processing of your data at the following link.
PRICE AND PAYMENT METHOD
The price of the products will be the one that appears in the currency indicated next to each product on the Website.
The sale prices indicated on our website are shown as follows:
- If the Customer resides in the European Union, prices include applicable taxes at all times (VAT) and product/service.
- If the Customer resides outside the European Union, prices do not include VAT. However, the Customer will be responsible for any local tax and/or any import and/or local customs duty when the shipment reaches its destination, if applicable.
CÓRDOBA LOCKER reserves the right to make any modifications it deems appropriate at any time and without prior notice, including frequent updates to products or prices. The price applicable to the Customer’s purchase request will be the one in effect at the time the General Terms of Service are accepted.
The Customer may pay for the products using any of the payment methods indicated below:
- Card Payment: The Customer must include the number of their debit/credit card (Visa, Visa Electron and Mastercard), as well as the rest of the additional information required in the purchase procedure. The charge will be made once it is accepted by the Customer’s financial institution since, otherwise, the purchase cannot be carried out.
- Payment via PAYPAL: it will be necessary for the Customer to have a PayPal account to use this payment method.
Once the purchase process is completed, an electronic confirmation will be generated, attaching a copy of the General Service Conditions, which the Customer can print and which will be filed in the “My Account” section.
CÓRDOBA LOCKER does not have access to or store sensitive data related to the payment method used by the Customer. Only the corresponding payment processing entity has access to this data, solely for payment management purposes.
CÓRDOBA LOCKER has implemented a fraud detection program and reserves the right to request additional information, confirmations, and/or documents from the Customer, even after one or more purchases have been made through the Website. This may be done via telephone call or email, in order to confirm that the Customer has indeed made and authorized the purchase and/or that the delivery or return has been properly carried out, thereby definitively authorizing the respective transaction.
CÓRDOBA LOCKER may carry out various identity checks on the Customer by phone, or request: (a) written confirmation and authorization signed by the Customer responsible for the respective purchase; and (b) a copy of the Customer’s valid official ID with photo to confirm their identity. CÓRDOBA LOCKER undertakes to store this information and documents securely, in accordance with applicable regulations.
If the Customer does not respond favorably or does not provide CÓRDOBA LOCKER with the requested documentation and information within 48 hours from the phone call or the sending of the email by CÓRDOBA LOCKER, the transaction detailed in said communication and the corresponding order may be canceled without further notice or liability on the part of CÓRDOBA LOCKER. The amount paid by the Customer for that purchase will be refunded.
This verification procedure is carried out for the Customer’s security. Therefore, by accepting these General Terms of Service, the Customer agrees to submit to the fraud detection procedure mentioned above and authorizes CÓRDOBA LOCKER to use the additional information and documents provided for future purchases by the same Customer.
SERVICE DELIVERY
Once CÓRDOBA LOCKER has verified that the purchase process has been correctly completed, it will proceed to deliver the products to the address indicated by the Customer during the purchase process, during regular business hours and within the timeframes indicated on the Website.
If, upon opening the packages containing the products, the Customer finds that the services are not as expected or cannot be carried out for a justified reason, they must notify CÓRDOBA LOCKER in writing within five (5) calendar days from the date of purchase, so that CÓRDOBA LOCKER can take appropriate action.
All product purchase orders are subject to product availability. If the contracted product is not available, CÓRDOBA LOCKER will inform the Customer and may offer a service with similar characteristics and of equal or superior quality. However, the Customer may alternatively cancel their purchase request and recover the amount paid within a maximum period of thirty (30) days.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 calendar days without justification.
To exercise the right of withdrawal, you must notify us of your name, your complete address and, if available, your telephone number and email address, your decision to withdraw from the contract through an unequivocal declaration by email. You can use the withdrawal form template.
In case of withdrawal on your part, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the least expensive method of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly indicated otherwise; in any case, you will not incur any expense as a result of the refund. We may withhold the refund until we have received the goods, or until you have presented proof of the return of the same, whichever condition is met first.
Without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract, you must deliver or send the merchandise to the address indicated below. The deadline will be considered met if you return the goods before the end of that period. You must bear the direct cost of returning the goods and you will only be responsible for the decrease in value of the goods resulting from handling different from that necessary to establish the characteristics of the goods.
COMPLAINTS AND CLAIMS
The Customer must contact CÓRDOBA LOCKER through the means indicated at the beginning of these General Terms of Service to submit complaints or claims. CÓRDOBA LOCKER undertakes to respond as soon as possible and, in any case, within one month from the date of submission.
LANGUAGE
The General Service Conditions are written in Spanish.
PRIVACY POLICY
You can review our privacy policy at the following link.
INFORMATION ON ONLINE CONFLICT RESOLUTION
In accordance with article 14.1 of Regulation 524/2013 on online dispute resolution in consumer matters, we inform you of the existence of an online dispute resolution platform provided by the European Commission, as well as the possibility of submitting your claim through it by accessing the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
APPLICABLE LEGISLATION AND JURISDICTION
The General Service Conditions will be governed and interpreted in accordance with Spanish legislation.
In the event that any conflict or discrepancy arises in the interpretation and/or application of the General Conditions, the competent Courts will be those provided by the applicable regulations regarding the competent jurisdiction of consumers and users. The parties expressly submit, for any questions or divergences that may arise due to the interpretation, compliance and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the buyer’s domicile or those of the place of fulfillment of the contractual obligation.
